Privacy Policy
Last updated: January 2026
1. Information We Collect
Information You Provide
- Account information (name, email, phone number, ZIP code)
- Listing information (device details, photos, descriptions)
- Transaction information (payment details, shipping addresses)
- Communications (messages between users, support requests)
Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, search queries)
- Location data (derived from ZIP code or IP address)
- Cookies and similar technologies
2. How We Use Your Information
- To provide and improve our services
- To process transactions and payments
- To communicate with you about your account and transactions
- To display relevant listings based on your location
- To detect and prevent fraud and security issues
- To comply with legal obligations
3. Information Sharing
We may share your information with:
- Other Users: Necessary transaction details to complete sales
- Service Providers: Payment processors (Stripe), shipping (EasyPost), email services
- Legal Authorities: When required by law or to protect rights
We do not sell your personal information to third parties.
4. Data Retention
- Active account data: Retained while your account is active
- Transaction records: 7 years (legal requirement)
- Chat messages: 1 year after transaction completion
- Deleted accounts: Data anonymized within 30 days
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at privacy@mobilesexchange.com
6. Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure password hashing (bcrypt)
- Rate limiting to prevent abuse
- Regular security audits
7. Cookies
We use cookies and similar technologies to improve your experience, remember preferences, and analyze usage. You can control cookie settings through your browser.
8. Children's Privacy
MobilesExchange is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform.
10. Contact Us
For privacy-related questions, contact us at privacy@mobilesexchange.com